A Few Simple Policies

My goal is to keep your experience calm, organized, and respectful of everyone's time — including yours. Here are a few simple guidelines that help everything run smoothly.

Cancellation & Rescheduling

Life happens, and schedules change — I get it. If you need to cancel or reschedule, please give me at least 48 hours' notice so I can offer that time to another guest. Less than 48 hours' notice will add a $25 rebooking fee to your next appointment.

Late Arrivals

If you arrive more than 5 minutes late, your appointment may need to be rescheduled, and the $25 rebooking fee will apply. Because every appointment is carefully scheduled, I'm not able to extend your time to make up for a late start — this protects the full experience for the guest booked after you. Thank you for respecting both your time and theirs.

Missed Appointments (No-Shows)

If you miss an appointment without any notice, it may affect your ability to book with me in the future. A quick call or text — even last-minute — is always appreciated and helps keep things running smoothly for everyone.

Weather Policy

Your safety comes first. If the weather is unsafe or travel feels risky, call or text me as soon as you can so we can reschedule — no stress, no worry.

Health Policy

If you're feeling unwell, or have recently been around someone who is, please reach out to reschedule. This keeps the studio safe and comfortable for everyone, including you and me. Thank you for looking out for one another.

Adjustment Policy

Your satisfaction matters to me. If you have any concerns about your hair, reach out within 7 days of your appointment so we can talk it through. A complimentary adjustment is available when:

You are currently using Jack Winn Pro products at home, and
The adjustment matches the original plan we discussed at your consultation

If a different product line was used, I can't guarantee results — but I'll always help guide you toward the best solution for your hair.

Accepted Payments

I accept credit cards, debit cards, and cash. I do not accept personal checks.

Thank You

Thank you for understanding these guidelines and for helping me keep a calm, organized, and respectful environment for every guest who sits in my chair.